SMS delivery issues in the US

Resolved

None impact

Started

Lasted 2h 54m

View official incident ↗

Updates

  1. Resolved

    From 01:35 - 05:20 UTC, we saw elevated errors with SMS delivery in the US. This is now resolved.

  2. Identified

    Since 01:35 UTC, we’ve been experiencing US SMS delivery issues affecting 2FA and OTP codes for Dashboard, Link, Issuing, and Express users. Non-SMS 2FA methods (security keys, authenticator apps) still work. We’re actively monitoring and will update when resolved.

  3. Investigating

    We're currently experiencing SMS delivery issues in the US, affecting 2-Factor authentication for dashboard users as well as the OTP code for Link and Express users. We'll post an update as soon as we have it.