Spike in cancellations and expired errors with PayByBank payments

Resolved

None impact

Started

Lasted 2h 18m

View official incident ↗

Updates

  1. Resolved

    From 2026-10-20 10:47 UTC to approximately 11:18 UTC, we saw elevated cancellation and expired payment errors affecting PayByBank payments through a third-party payment partner. The issue was limited to payments processed through a specific issuing bank and has now recovered.

  2. Identified

    We're currently seeing elevated cancellations and expired errors with PayByBank payments. We've identified that this is caused by an outage at an upstream partner and our engineers will monitor for recovery. We will provide further updates once recovery is observed.