Elevated card declines for some users in Mexico

Resolved

None impact

Started

Lasted 48m

View official incident ↗

Updates

  1. Resolved

    Between 05:15 – 07:06 UTC, we saw elevated declines with some card transactions in Mexico due to an issuing bank being temporarily unavailable. This is now resolved.

  2. Investigating

    As of 05:15 UTC, some card transactions in Mexico are experiencing elevated declines due to an issuing bank being temporarily unavailable. We're in touch with the card network and will post an update as soon as they become available.