Visa authorization errors

Resolved

None impact

Started

Lasted 1h 39m

View official incident ↗

Updates

  1. Resolved

    Between 00:42 and 02:24 UTC September 30th, we saw lower authorization rates on Visa network token transactions. This issue is now resolved.

  2. Monitoring

    We're seeing improvement with authorization rates on Visa network token transactions, starting 02:24 UTC September 30th. We're continuing to monitor until the issue is fully resolved. We will provide further updates once we have observed sustained recovery.

  3. Identified

    Some Visa transactions may experience lower authorization rates due to a network token processing issue, starting 00:53 UTC September 30th. Eligible payments can continue using card-number fallback. We're working to resolve the issue; no action is required.