Resolved incident

Problem with Cloud SIEM Processing in Australia (AU)

Sumo Logic · Minor · Started

Duration
1h 28m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

We are no longer seeing issues with Cloud SIEM Processing and normal operation has been restored at this time.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Sumo Logic

    We are currently investigating reports of problems with Cloud SIEM Processing. Log security records may take longer than normal to become searchable after processing. Users may not receive data when running queries or viewing dashboards that depend on recently collected data and alerts may not dispatch. Users may also experience delayed insights and signal generation on the affected security records. We will provide more information soon.

  2. Identified

    Sumo Logic

    We have identified the source of the issue affecting Cloud SIEM Processing. Log security records may take longer than normal to become searchable after processing. Users may not receive data when running queries or viewing dashboards that depend on recently collected data and alerts may not dispatch. Users may also experience delayed insights and signal generation on the affected security records. We are working on a fix for the problem.

  3. Monitoring

    Sumo Logic

    We have implemented a fix for the issue affecting Cloud SIEM Processing. Log security records may take longer than normal to become searchable after processing. Users may not receive data when running queries or viewing dashboards that depend on recently collected data and alerts may not dispatch. Users may also experience delayed insights and signal generation on the affected security records. We are currently monitoring the results.

  4. Resolved

    Sumo Logic

    We are no longer seeing issues with Cloud SIEM Processing and normal operation has been restored at this time.