Problem with Billing and Account Management in North America 1 (US1), North America 2 (US2), Europe 1 (EU), Europe 2 (DE), Australia (AU), Japan (JP), Canada (CA), Korea (KR), America Federal (FED), Zurich (CH)

Event timeline

How this incident unfolded, from the official status page.

1. Identified

   6 months ago

   Sumo Logic

   We have identified a technical issue affecting Billing and Account Management. Currently, Parent organisations are unable to manage Child organisations if a Mumbai (IN) region is included within the list. Our engineering team is actively developing a fix. We apologise for the inconvenience and will provide updates as they become available.

2. Identified

   6 months ago

   Sumo Logic

   We are continuing to work on a fix for this issue.

3. Resolved

   6 months ago

   Sumo Logic

   We are no longer seeing issues with Billing and Account Management and normal operation has been restored at this time.