Problem with Billing and Account Management in North America 1 (US1), North America 2 (US2), Europe 1 (EU), Europe 2 (DE), Australia (AU), Japan (JP), Canada (CA), Korea (KR), America Federal (FED), Zurich (CH)

Resolved

Major impact

Started

Lasted 50m

View official incident ↗

Updates

  1. Resolved

    We are no longer seeing issues with Billing and Account Management and normal operation has been restored at this time.

  2. Identified

    We are continuing to work on a fix for this issue.

  3. Identified

    We have identified a technical issue affecting Billing and Account Management. Currently, Parent organisations are unable to manage Child organisations if a Mumbai (IN) region is included within the list. Our engineering team is actively developing a fix. We apologise for the inconvenience and will provide updates as they become available.