Resolved incident

Problem with Cloud SIEM Processing in Europe 1 (EU), North America 1 (US1), North America 2 (US2)

Sumo Logic · Minor · Started

Duration
7h 6m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

We are no longer seeing issues with Cloud SIEM Processing and normal operation has been restored at this time.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Sumo Logic

    We are currently investigating reports of problems with Cloud SIEM Processing. Users may experience delayed Signal Generation. Alerts based on signals may not dispatch to the user.

  2. Investigating

    Sumo Logic

    We are continuing to investigate this issue.

  3. Investigating

    Sumo Logic

    We are continuing to investigate this issue.

  4. Identified

    Sumo Logic

    We have identified the source of the issue affecting Cloud SIEM Processing. Users may experience delayed Signals and Insights Generation. Alerts based on signals may not dispatch to the user.

  5. Monitoring

    Sumo Logic

    We have implemented a fix for the issue affecting Cloud SIEM Processing. We are currently monitoring the results. Users may experience delayed Signals and Insights Generation. Alerts based on signals may not dispatch to the user.

  6. Monitoring

    Sumo Logic

    We are no longer seeing an issue with Cloud SIEM Processing in North America 2 (US2) and Europe 1 (EU). We are still actively monitoring the results on North America 1 (US1). Users may experience delayed Signals and Insights Generation. Alerts based on signals may not dispatch to the user.

  7. Resolved

    Sumo Logic

    We are no longer seeing issues with Cloud SIEM Processing and normal operation has been restored at this time.