High connection latency via shared Pooler in us-west-1

Resolved

Started

Lasted 1h 55m

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Updates

  1. Resolved

    This incident has been resolved.

  2. Monitoring

    The team noticed that some connection pools had workers stuck as a consequence of the previous issue. This could cause query failures. Stuck workers were now restarted.

  3. Monitoring

    We've removed the problematic cluster node and latency returned to the normal level. We are now monitoring.

  4. Investigating

    We’re investigating high latency in us-west-1 affecting some connections to databases via our shared connection pooler.