Endpoints in Americas regions returning 500 Internal server error
Resolved
Updates
Resolved
Operations have returned to normal. We are implementing improvements to prevent similar recurrences in the future.
Monitoring
The fix has been applied and there are improvements to the error rates. We are continuing to work on ensuring the underlying issue does not recur.
Identified
We have identified the cause of the 500 errors and are implementing a fix.
Investigating
The scope of the errors is across regions in the Americas. We are narrowing down the likely causal chains.
Investigating
The 500 errors are limited to us-east-1, we are actively exploring causes.
Investigating
Multiple endpoints are returning 500 Internal server errors across our platform. We are investigating what has caused these errors.