Subscription Plan changes currently unavailable

Updates

1. Resolved

   8 months ago

   This incident has been resolved.

2. Monitoring

   8 months ago

   A fix has been applied by our upstream provider and we have re-enabled subscription plan upgrades and paid organization creation. We are monitoring to confirm full recovery.

3. Investigating

   8 months ago

   We have temporarily disabled subscription plan upgrades and paid organization creation while we work with our upstream billing provider to resolve the issue. We’ll provide an update as soon as we have more information.

4. Investigating

   8 months ago

   We are currently experiencing issues with subscription plan changes and have contacted our upstream billing provider to help investigate. Subscription Plan changes are temporarily disabled while we investigate.