WebUI - Device groups are empty (no devices are shown)

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   over 1 year ago

   TeamViewer

   Impact: Degraded performance Customer impact: A subset of our users are currently experiencing in our WebUI empty device groups. Our engineers have not yet confirmed the underlying root cause and they are working on the identification. We will update our status page with new information as soon as possible. Affected component: TeamViewer Services (WebUI) Recommended public communication: The affected customers can use the TeamViewer Management Console for the Device Groups at the moment.

2. Identified

   over 1 year ago

   TeamViewer

   Our engineers identified the underlying root cause for the degraded performance and are working on the resolution. We will update our status page with new information as soon as possible.

3. Monitoring

   over 1 year ago

   TeamViewer

   We fixed the issue which caused the degraded performance and we are monitoring the results. We will update our status page with new information as soon as possible.

4. Resolved

   over 1 year ago

   TeamViewer

   We fixed the degraded performance and all our systems are back online and functional.