Management Console (MCO) not loading

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   11 months ago

   TeamViewer

   We are currently investigating this issue.

2. Investigating

   11 months ago

   TeamViewer

   We see very high load at the affected service. As a workaround, please use WebUI (web.teamviewer.com)

3. Investigating

   11 months ago

   TeamViewer

   We see very high load at the affected service. Both services, Management Console and Web.teamviewer.com are affected.

4. Investigating

   11 months ago

   TeamViewer

   We see very high load at the affected service. As a workaround, please use WebUI (web.teamviewer.com)

5. Monitoring

   11 months ago

   TeamViewer

   A fix has been implemented and we are monitoring the results.

6. Investigating

   11 months ago

   TeamViewer

   Update - We see very high load at the affected service for login.teamviewer.com As a workaround, please use WebUI (web.teamviewer.com)

7. Investigating

   11 months ago

   TeamViewer

   We are continuing to investigate this issue.

8. Monitoring

   11 months ago

   TeamViewer

   Our team have implemented new mitigation measures, and the Management Console is gradually coming back online. Please note that full access for all customers may take some time.

9. Investigating

   11 months ago

   TeamViewer

   We are currently investigating issues for MCO and WebUI (web.teamviewer.com).

10. Investigating

    11 months ago

    TeamViewer

    We are currently investigating issues with our WebUI (web.teamviewer.com) and our TeamViewer Remote Client. As a temporary workaround, please use our Management Console (login.teamviewer.com) or the Classic TeamViewer Client.

11. Monitoring

    11 months ago

    TeamViewer

    A fix has been implemented and we are monitoring the results.

12. Investigating

    11 months ago

    TeamViewer

    We are currently investigating issues for MCO and WebUI (web.teamviewer.com).

13. Monitoring

    11 months ago

    TeamViewer

    A fix has been implemented and we are monitoring the results.

14. Monitoring

    11 months ago

    TeamViewer

    Service Disruption in the Management Console Due to High Server Load https://www.teamviewer.com/en/insights/service-disruption-console-high-load-20251121/

15. Resolved

    11 months ago

    TeamViewer

    This incident has been resolved.