DEX Platform West Europe (WEU1)

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   19 days ago

   TeamViewer

   We are currently investigating an issue impacting customers hosted in our West Europe (WEU1) environment, where devices may not appear as expected within the platform. Our engineering teams have identified the source of the issue and are actively working towards remediation. We understand the impact this may have on your operations and are treating this as a high-priority incident. We will provide further updates as soon as more information becomes available

2. Resolved

   18 days ago

   TeamViewer

   This issue is now resolved. To resolve the issue West Europe region has been upgraded to 26.10