Issue with TeamViewer license validation

Resolved

Minor impact

Started

Lasted 43m

View official incident ↗

Updates

  1. Resolved

    We fixed the overall issue and all our systems are now functional. Latest after a TeamViewer service restart, the pop-up message should disappear.

  2. Monitoring

    We fixed the issue with the license validation and we are monitoring the results. Affected users should restart the TeamViewer Service and try again. We will update our status page with new information as soon as possible.

  3. Investigating

    A subset of our users are currently experiencing a pop-up with license validation. Our engineers have not yet confirmed the underlying root cause and they are working on the identification. We will update our status page with new information as soon as possible.