Resolved incident

DEX Connectivity issue - UK South 1

TeamViewer · Critical · Started

Duration
1h 30m
Severity
Critical
Status
Resolved

Summary

Critical · Resolved

The issue with the Switches and DEX client connections for UK South 1 has been resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    TeamViewer

    A subset of our clients are currently experiencing a connectivity issue when accessing our DEX services. Our engineers have not yet confirmed the underlying root cause and they are working on the identification. We will update our status page with new information as soon as possible.

  2. Monitoring

    TeamViewer

    We have identified the cause of the issue and applied a fix. Client connections are now restored, and we are closely monitoring to ensure stability.

  3. Monitoring

    TeamViewer

    We are continuing to monitor for any further issues.

  4. Resolved

    TeamViewer

    The issue with the Switches and DEX client connections for UK South 1 has been resolved.