Active incident

DEX Platform Intelligence, Insights not generating

TeamViewer · Major · Started

Duration
Ongoing
Severity
Major
Status
Identified

Summary

Major · Identified

We have developed a fix that is currently undergoing QA testing. We are targeting deployment on 26 October 2026 and will provide an update if this date changes.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Identified

    TeamViewer

    We are aware of an issue preventing some new Insights from being generated as expected. We have identified the root cause and are actively working on a hotfix to resolve the issue. We will deploy the fix as soon as possible and continue to provide updates on our progress.

  2. Identified

    TeamViewer

    We have developed a fix that is currently undergoing QA testing. We are targeting deployment on 26 October 2026 and will provide an update if this date changes.