Resolved incident

WestUS2 - Intermittent Login Issues

TeamViewer · Major · Started about 1 month ago

Duration: < 1m
Severity: Major
Status: Resolved

Summary

Major · Resolved

We experienced intermittent login issues affecting customers access to the DEX Platform. Impacted users reported the following symptoms: Unable to successfully complete login to the DEX Platform. Receiving the error message: "Application cannot be served because the license has expired" after logging in. Our Site Reliability Engineering (SRE) and Cloud teams investigated the issue and implemented a resolution. Service has been fully restored, and affected users are now able to access the platform normally.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

Resolved
about 2 months ago
TeamViewer
We experienced intermittent login issues affecting customers access to the DEX Platform. Impacted users reported the following symptoms: Unable to successfully complete login to the DEX Platform. Receiving the error message: "Application cannot be served because the license has expired" after logging in. Our Site Reliability Engineering (SRE) and Cloud teams investigated the issue and implemented a resolution. Service has been fully restored, and affected users are now able to access the platform normally.