Customers in GCP us-east4 may experience elevated API latencies

Resolved

Minor impact

Started

Lasted 155h 42m

View official incident ↗

Updates

  1. Resolved

    The latencies were caused by issues with a downstream service which resolved after we scaled up. We've been monitoring for errors and latencies and have not seen any further issues. This issue is now considered resolved.

  2. Monitoring

    We are continuing to monitor for any further issues.

  3. Monitoring

    We are continuing to monitor for any further issues.

  4. Monitoring

    We have rolled out a change and have paused further investigation overnight pending validation under daytime traffic.

  5. Identified

    We are continuing to work on the investigation and remediation of the elevated API latencies in GCP us-east4. We will provide further updates within one hour.

  6. Identified

    We are currently working to remediate the elevated API latencies that were observed in GCP us-east4.

  7. Investigating

    We are continuing to investigate the elevated API latencies in GCP us-east4 and will provide more details as they become available.

  8. Investigating

    Customers in GCP us-east4 may experience elevated API latencies.