Some customers in AWS eu-west-1 may experience elevated latencies

Updates

1. Resolved

   3 months ago

   No further errors and latencies have been observed and systems remain stable. The issue was capacity related and caused elevated database latencies. The service was scaled up and closely monitored until all latencies resolved.

2. Monitoring

   3 months ago

   Remediation remains in effect, and latency and error rates continue to improve. We are actively monitoring the system to ensure continued stability.

3. Identified

   3 months ago

   Remediation has improved overall latency. We continue to monitor while the remaining work completes.

4. Identified

   3 months ago

   The remediation work is still in progress. Next update will be posted once this completes.

5. Identified

   3 months ago

   The issue has been identified and remediation work is ongoing. API latencies might remain elevated while work completes.

6. Investigating

   3 months ago

   Customers in AWS eu-west-1 might have experienced degraded API latencies starting 07:00 UTC.