Resolved incident

Some customers in AWS eu-west-1 may experience elevated latencies

Temporal · Minor · Started

Duration
< 1m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

No further errors and latencies have been observed and systems remain stable. The issue was capacity related and caused elevated database latencies. The service was scaled up and closely monitored until all latencies resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Temporal

    Customers in AWS eu-west-1 might have experienced degraded API latencies starting 07:00 UTC.

  2. Identified

    Temporal

    The issue has been identified and remediation work is ongoing. API latencies might remain elevated while work completes.

  3. Identified

    Temporal

    The remediation work is still in progress. Next update will be posted once this completes.

  4. Identified

    Temporal

    Remediation has improved overall latency. We continue to monitor while the remaining work completes.

  5. Monitoring

    Temporal

    Remediation remains in effect, and latency and error rates continue to improve. We are actively monitoring the system to ensure continued stability.

  6. Resolved

    Temporal

    No further errors and latencies have been observed and systems remain stable. The issue was capacity related and caused elevated database latencies. The service was scaled up and closely monitored until all latencies resolved.