Some customers may have incorrectly received a "credit expiry notification"

Resolved

Minor impact

Started

Lasted 6h 29m

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Updates

  1. Resolved

    This incident has been resolved.

  2. Monitoring

    A fix has been implemented and we are currently working on sending out correction emails to affected customers.

  3. Identified

    The issue has been identified and a fix is being implemented.

  4. Investigating

    We are currently investigating this issue.