Resolved incident

Builds are not triggering for travis-ci.com

Travis CI · Major · Started

Duration
1h 2m
Severity
Major
Status
Postmortem

Summary

Major · Postmortem

We are extremely sorry about the outage on this incident and we would like to share some action that has been taken; * Issue reported date: The issue has been reported on 24.09.2020 09:12 UTC. * Issue: **Unstable VCS service, high memory usage** * Reason: Issue in Bitbucket implementation, infinity loop when a user has been suspended or without permissions to the repository * Solution: Check suspended flag before API calls, infinite loop retries removed. * Fixed time: 24.09.2020 10:14 UTC * Action required from users: None * Issue status: Fixed Thank you for your understanding.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Travis CI

    We are investigating the root cause behind why builds are not triggered for travis-ci.com

  2. Identified

    Travis CI

    The issue has been identified and a fix is being implemented.

  3. Monitoring

    Travis CI

    A fix has been implemented and we are monitoring the results.

  4. Resolved

    Travis CI

    This incident has been resolved.

  5. Postmortem

    Travis CI

    We are extremely sorry about the outage on this incident and we would like to share some action that has been taken; * Issue reported date: The issue has been reported on 24.09.2020 09:12 UTC. * Issue: **Unstable VCS service, high memory usage** * Reason: Issue in Bitbucket implementation, infinity loop when a user has been suspended or without permissions to the repository * Solution: Check suspended flag before API calls, infinite loop retries removed. * Fixed time: 24.09.2020 10:14 UTC * Action required from users: None * Issue status: Fixed Thank you for your understanding.