Issues affecting user syncing, Atlassian Administration

Resolved

None impact

Started

Lasted 1h 19m

View official incident ↗

Updates

  1. Resolved

    Between 07:40 UTC and 10:31 UTC, we experienced issues affecting user syncing in Atassian Administration. This affected Confluence, Jira Work Management, Jira Service Management, Jira, Trello, and Guard. The issue has been resolved and the service is operating normally.

  2. Monitoring

    We have identified the root cause of the issue and have mitigated the problem. We are now monitoring closely.

  3. Identified

    We continue to work on resolving the user syncing functionality for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, and Guard. We have identified the root cause and expect recovery shortly.

  4. Investigating

    We are investigating reports of errors loading Users and Groups pages in Atlassian Administration, and errors affecting user IDP syncing. We will provide more details once we identify the root cause.