Voice Call Failures from a Subset of Twilio Phone Numbers to T-Mobile United States

Resolved

Minor impact

Started

Lasted 12h 46m

View official incident ↗

Updates

  1. Resolved

    The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to T-Mobile network subscribers in the United States are operating normally.

  2. Monitoring

    We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

  3. Monitoring

    We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  4. Monitoring

    We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. Identified

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  6. Identified

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  7. Monitoring

    We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  8. Identified

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  9. Investigating

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.