Silent Network Authentication (SNA) Missing Redirects on Vodafone in United Kingdom

Resolved

Minor impact

Started

Lasted 6h 42m

View official incident ↗

Updates

  1. Resolved

    The incident has been resolved and API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom are operating normally.

  2. Monitoring

    We have observed the recovery in API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  3. Monitoring

    We have observed the recovery in API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  4. Identified

    Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.