Silent Network Authentication (SNA) Missing Redirects on Vodafone in United Kingdom

Event timeline

How this incident unfolded, from the official status page.

1. Identified

   13 days ago

   Twilio

   Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. Monitoring

   13 days ago

   Twilio

   We have observed the recovery in API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

3. Monitoring

   13 days ago

   Twilio

   We have observed the recovery in API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

4. Resolved

   13 days ago

   Twilio

   The incident has been resolved and API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom are operating normally.