Past incident
Flex Agent Copilot Note Generation Issues
Twilio · Minor · Started
- Duration
- Unavailable
- Severity
- Minor
- Status
- No longer listed as active
Summary
Minor · No longer listed as active
We are investigating an issue affecting Flex Agent Copilot, where auto-generation of notes is currently failing for a subset of customers. Other Flex features remain operational, and our engineering team is actively working to resolve the failure. We will provide our next update in 1 hour or as soon as more details become available.
Event timeline
How this incident unfolded, from the official status page.
Investigating
Twilio
We are investigating an issue affecting Flex Agent Copilot, where auto-generation of notes is currently failing for a subset of customers. Other Flex features remain operational, and our engineering team is actively working to resolve the failure. We will provide our next update in 1 hour or as soon as more details become available.