Past incident
WhatsApp Embedded Signup Configuration Failures
Twilio · Minor · Started
- Duration
- Unavailable
- Severity
- Minor
- Status
- No longer listed as active
Summary
Minor · No longer listed as active
Our engineers have mitigated the issue and are monitoring system performance. Updated guidance is now available in the self-sign-up flow and documentation to help customers select an existing WhatsApp Business Account by account name or a connected phone number when configuring WhatsApp senders. Customers can continue creating a new WhatsApp Business Account, and adding senders to an existing account should now proceed using the updated instructions. We will provide another update in 2 hours or as soon as more information becomes available.
Event timeline
How this incident unfolded, from the official status page.
Investigating
Twilio
We are investigating an issue with WhatsApp Business API sender configuration. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. We will provide another update in 1 hour or as soon as more information becomes available.
Investigating
Twilio
We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. As a workaround, customers may create a new WhatsApp Business Account and add senders there. We will provide another update in 15 minutes or as soon as more information becomes available.
Investigating
Twilio
We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. As a workaround, customers may create a new WhatsApp Business Account during signup. We will provide another update in 15 minutes or as soon as more information becomes available.
Investigating
Twilio
We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account during signup. We will provide another update in 15 minutes or as soon as more information becomes available.
Investigating
Twilio
We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account during signup. We will provide another update in 15 minutes or as soon as more information becomes available.
Investigating
Twilio
We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account during signup. We will provide another update in 15 minutes or as soon as more information becomes available.
Investigating
Twilio
We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account during signup. We will provide another update in 15 minutes or as soon as more information becomes available.
Investigating
Twilio
We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account during signup. We will provide another update in 15 minutes or as soon as more information becomes available.
Investigating
Twilio
We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account during signup. We will provide another update in 15 minutes or as soon as more information becomes available.
Investigating
Twilio
We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account during signup. We will provide another update in 15 minutes or as soon as more information becomes available.
Investigating
Twilio
We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account during signup. We will provide another update in 15 minutes or as soon as more information becomes available.
Investigating
Twilio
We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account during signup. We will provide another update in 1 hr or as soon as more information becomes available.
Investigating
Twilio
We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account and add senders. We will provide another update in 15 minutes or as soon as more information becomes available.
Investigating
Twilio
We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account and add senders. We will provide another update in 15 minutes or as soon as more information becomes available.
Investigating
Twilio
We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account and add senders. We will provide another update in 15 minutes or as soon as more information becomes available.
Investigating
Twilio
We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account and add senders. As a workaround, customers may enter the existing WhatsApp Business Account name instead of the account ID during signup. We will provide another update in 15 minutes or as soon as more information becomes available.
Investigating
Twilio
We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account and add senders. As a workaround, customers may search for the existing WhatsApp Business Account by account name or by a connected phone number instead of selecting it by account ID. We will provide another update in 15 minutes or as soon as more information becomes available.
Investigating
Twilio
We are investigating an issue with WhatsApp Embedded Signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account, but adding senders to an existing account may be affected. As a workaround, customers may search using the WhatsApp Business Account name or a connected phone number instead of the account ID. We will provide another update in 15 minutes or as soon as more information becomes available.
Identified
Twilio
We have identified the issue of customers being unable to select an existing WhatsApp Business Account during WhatsApp Embedded Signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account, but adding senders to an existing account may continue to be affected. As a workaround, customers may search by their WhatsApp Business Account name or a phone number associated with the account. We will provide another update in 1 hour or as soon as more information becomes available.
Identified
Twilio
We have identified the issue of users being unable to select an existing WhatsApp Business Account during WhatsApp Embedded Signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account, and as a workaround, customers may search by the WhatsApp Business Account name or a connected phone number instead of the account ID. We are updating customer guidance to reflect this experience. We will provide another update in 2 hours or as soon as more information becomes available.
Identified
Twilio
We have identified the issue of users being unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. As a workaround, customers may search using the WhatsApp Business Account name or a connected phone number instead. Customers can still create a new WhatsApp Business Account during signup. We will provide another update in 4 hours or as soon as more information becomes available.
Monitoring
Twilio
Our engineers have mitigated the issue and are monitoring system performance. Updated guidance is now available in the self-sign-up flow and documentation to help customers select an existing WhatsApp Business Account by account name or a connected phone number when configuring WhatsApp senders. Customers can continue creating a new WhatsApp Business Account, and adding senders to an existing account should now proceed using the updated instructions. We will provide another update in 2 hours or as soon as more information becomes available.