Some Customers May Have Incorrect Balances Reflected on Their Account

Resolved

Minor impact

Started

Lasted 32h 49m

View official incident ↗

Updates

  1. Resolved

    The issue causing incorrect balances to be reflected on customer accounts has been resolved and it is operating normally at this time.

  2. Investigating

    Our engineering team is still actively investigating the issue. The next update will be shared as soon as more information becomes available.

  3. Investigating

    Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.

  4. Investigating

    Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.

  5. Investigating

    Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.

  6. Investigating

    Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.

  7. Investigating

    Our engineering team is still actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next hour, or sooner if additional information becomes available.

  8. Investigating

    Our engineering team is actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next 30 minutes, or sooner if additional information becomes available.