Past incident

Issue with Realtime Transcriptions and Deepgram

Twilio · None · Started

Duration
Unavailable
Severity
None
Status
No longer listed as active

Summary

None · No longer listed as active

We have mitigated the issue and are monitoring system performance. Speech recognition for Voice calls is returning to normal. We will provide another update in 30 minutes or as soon as more information becomes available.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Twilio

    Our monitoring systems have detected a potential issue with realtime transcription and Deepgram. Our engineers have been alerted and are investigating. We will provide an update when we have more details. Customers are recommended to move to Google as a temporary workaround until we have additional details.

  2. Monitoring

    Twilio

    We have mitigated the issue and are monitoring system performance. Speech recognition for Voice calls is returning to normal. We will provide another update in 30 minutes or as soon as more information becomes available.