Resolved incident

SMS Delivery Delays from Twilio to TIM and Noverca Italia Srl Italy

Twilio · Minor · Started

Duration
4h 40m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

The incident has been resolved and SMS delivery from Twilio to TIM and Noverca Italia Srl network subscribers in Italy is operating normally.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Twilio

    Twilio customers may be experiencing SMS delivery delays from Twilio to TIM and Noverca Italia Srl network subscribers in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. Identified

    Twilio

    Twilio customers may be experiencing SMS delivery delays from Twilio to TIM and Noverca Italia Srl network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. Identified

    Twilio

    Twilio customers may be experiencing SMS delivery delays from Twilio to TIM and Noverca Italia Srl network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. Monitoring

    Twilio

    We have observed a recovery in SMS delivery from Twilio to TIM and Noverca Italia Srl network subscribers in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. Resolved

    Twilio

    The incident has been resolved and SMS delivery from Twilio to TIM and Noverca Italia Srl network subscribers in Italy is operating normally.