Typeform Follow ups - Form notifications not being delivered

Event timeline

How this incident unfolded, from the official status page.

1. Identified

   over 2 years ago

   Typeform

   We have identified an issue impacting our form follow ups. Users that have configured form notifications may be impacted. We are working on resolution with high priority. Next update in ~30 minutes or as soon as it's available. REF: ZD 773912 | TU-14927

2. Identified

   over 2 years ago

   Typeform

   We have identified an issue impacting our form follow ups. Users that have configured form notifications may be impacted. We are working on resolution with high priority. Next update, as soon as it's available. REF: ZD 773912 | TU-14927

3. Monitoring

   over 2 years ago

   Typeform

   We are glad to inform you that the fix has been implemented and the issue with form follow ups has been mitigated. We will keep monitoring this issue in the next several hours before the pending form notifications are resumed for delivery. New form entry notifications are working as expected and are not impacted. Next update, as soon as it's available. REF: ZD 773912 | TU-14927

4. Monitoring

   over 2 years ago

   Typeform

   We are glad to inform you that the fix has been implemented and the issue with form follow-ups has been mitigated. As of now, we are delivering unsent email notifications (Follow-Up messages) to their recipients. This process can take 3 to 4 hours. New form entry notifications are working as expected and are not impacted. Next update as soon as it's available.

5. Resolved

   over 2 years ago

   Typeform

   We are glad to inform you that the pending notifications have been delivered and the incident resolved. We will run a problem investigation to understand what happened and how to prevent it from happening again. Thanks for your understanding & sorry for any inconvenience this has caused.