Typeform Subscription service - Degraded - Updating payment details not working

Event timeline

How this incident unfolded, from the official status page.

1. Identified

   over 2 years ago

   Typeform

   We have identified errors impacting our Subscription service. Users are not able to update the payment on their account. We are working on resolution with high priority. Next update in ~30 minutes or as soon as it's available. REF: 741533 | TU-8316

2. Identified

   over 2 years ago

   Typeform

   We continue working on resolving the issue impacting our Subscription service. As of now, we have identified the root cause for this incident and the fix is being applied now. Accept our apologies for any inconvenience this is causing. We'll share another update in ~30 minutes or as soon as it's available.

3. Resolved

   over 2 years ago

   Typeform

   We are glad to inform you that the fix has been implemented and the incident resolved. We will run a problem investigation to understand what happened and how to prevent it from happening again. Thanks for your understanding & sorry for any inconvenience this has caused.