Resolved incident

Typeform Platform - Unavailable

Typeform · Major · Started

Duration
5h
Severity
Major
Status
Resolved

Summary

Major · Resolved

We are glad to inform you that the fix has been implemented and the incident resolved. We will run a problem investigation to understand what happened and how to prevent it from happening again. If you're still experiencing an issue accessing your Typeform account or viewing a published form, please reach out to support at https://www.typeform.com/help/contact/ Thanks for your understanding & sorry for any inconvenience this has caused.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Identified

    Typeform

    We have identified a brief traffic interruption impacting our platform. Users trying to access their account may be impacted. We are working on a resolution with high priority. Next update in ~30 minutes or as soon as it's available. REF: ZD 970654 | INC-169

  2. Identified

    Typeform

    We are working with the highest priority to resolve the errors affecting Admin access and form loading. Some customers may be unable to access the Admin panel, and published forms may fail to load or display errors. Next update in ~30 minutes or as soon as it's available.

  3. Monitoring

    Typeform

    We have implemented a fix for the issue affecting Admin access and form loading. Services have returned to normal, and customers should now be able to access the Admin and load forms as expected. We will continue monitoring the situation closely to ensure that the issue remains fully resolved. We will provide a further update once monitoring is complete.

  4. Resolved

    Typeform

    We are glad to inform you that the fix has been implemented and the incident resolved. We will run a problem investigation to understand what happened and how to prevent it from happening again. If you're still experiencing an issue accessing your Typeform account or viewing a published form, please reach out to support at https://www.typeform.com/help/contact/ Thanks for your understanding & sorry for any inconvenience this has caused.