Resolved incident
Service disruption
Udemy · Minor · Started
- Duration
- 16h 38m
- Severity
- Minor
- Status
- Resolved
Summary
Minor · Resolved
The issue caused by a third-party infrastructure problem has been resolved. Systems are now back to normal, and services are running as expected. We’ll keep monitoring closely, but things are looking good on our side.
Event timeline
How this incident unfolded, from the official status page.
Investigating
Udemy
We are currently investigating an issue that may affect some logged-in users. Our engineering team is actively working to resolve it. We will provide updates as more information becomes available.
Identified
Udemy
The issue has been identified and a fix is being implemented.
Identified
Udemy
We are currently experiencing service disruptions due to a third-party infrastructure issue. Some users may experience degraded performance or intermittent errors. Current status: We have identified the root cause and are working with our infrastructure provider to restore full service. We are seeing signs of recovery and expect continued improvement. We apologize for the inconvenience and will provide updates as the situation progresses.
Identified
Udemy
Service disruption. We are currently stable but still open to impact from the AWS issues. AWS is currently trying to restore a cooling system that caused an overheating event within the datacenter. Next schedule update is around 10pm PT. You may see errors when trying to sign in or watch content. It's still ongoing, we will share more updates as they come in. Thank you for your patience.
Monitoring
Udemy
Amazon is starting to recover according to the latest updates, but we are seeing some elevated errors again. We are continuing to monitor.
Monitoring
Udemy
We are seeing recovery in all impacted areas of our site. We are continuing to monitor for any further issues.
Monitoring
Udemy
We are continuing to monitor for any further issues.
Resolved
Udemy
The issue caused by a third-party infrastructure problem has been resolved. Systems are now back to normal, and services are running as expected. We’ll keep monitoring closely, but things are looking good on our side.