Resolved incident
Team plan payments processed, but subscription/license not activated for Udemy Team Plan accounts.
Udemy · Minor · Started
- Duration
- 4h 54m
- Severity
- Minor
- Status
- Resolved
Summary
Minor · Resolved
The stability issues affecting the Team Plan payment feature have been fully addressed. Our engineering team has confirmed the fix, and functionality is now operating as expected. This incident may have impacted Team Plan Udemy Business users with duplicate charges or missing product access, but these issues should now be resolved. We will continue to monitor to ensure everything remains stable.
Event timeline
How this incident unfolded, from the official status page.
Identified
Udemy
The payment for the Team Plan feature on our site is currently experiencing stability issues - our engineering team is working to resolve it. This may impact Udemy Business. Symptoms are duplicate charges and no product access on the site.
Monitoring
Udemy
The payment functionality for the Team Plan feature was experiencing stability issues, but our engineering team has applied a fix and is currently monitoring the results. This may have impacted Udemy Business, with symptoms such as duplicate charges or no product access on the site.
Resolved
Udemy
The stability issues affecting the Team Plan payment feature have been fully addressed. Our engineering team has confirmed the fix, and functionality is now operating as expected. This incident may have impacted Team Plan Udemy Business users with duplicate charges or missing product access, but these issues should now be resolved. We will continue to monitor to ensure everything remains stable.