Course completion ratio is not updated

Resolved

None impact

Started

Lasted 80h 13m

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Updates

  1. Resolved

    This incident has been resolved.

  2. Monitoring

    We’re seeing gradual recovery in the course completion ratio. We will continue to monitor the results.

  3. Monitoring

    A fix has been implemented and we are monitoring the results.

  4. Identified

    The issue has been identified and a fix is being implemented.

  5. Investigating

    We are investigating an issue where learner course progress appears as less than 100% in reports and dashboards, despite the fact that they have already received completion certificates. Our engineering team is currently working to resolve it.