[SG-SIN1]: Compute node issue

Event timeline

How this incident unfolded, from the official status page.

1. Identified

   6 months ago

   UpCloud

   We have identified an issue with one of the compute nodes in our SG-SIN1 data centre. The problem may cause affected cloud servers to become slow or unresponsive. We are working to bring all affected servers back online and resolve the situation as soon as possible.

2. Monitoring

   6 months ago

   UpCloud

   A fix has been implemented and we are monitoring the results.

3. Monitoring

   6 months ago

   UpCloud

   Our team continues to be fully engaged and focused on finding a mitigation. To avoid unexpected complications during the recovery process, please refrain from attempting server management operations, including Start, Restart, Shut down, and Force Shutdown. We apologize for the inconvenience and appreciate your patience as we continue working to address the situation. If you have any questions or concerns regarding your services, please reach out to our Support team via Live Chat or via email support@upcloud.com

4. Resolved

   6 months ago

   UpCloud

   This incident has been resolved.