Resolved incident
[UK-LON1]: Storage backend issue
UpCloud · Minor · Started
- Duration
- 5h 40m
- Severity
- Minor
- Status
- Resolved
Summary
Minor · Resolved
Our team has resolved the issue and all affected services are now working as expected. If you continue to experience any further issues, please contact our Support team via Live Chat or email support@upcloud.com Pleae accept our sincere apologise again for any inconvenience caused.
Event timeline
How this incident unfolded, from the official status page.
Identified
UpCloud
We have identified an issue with one of our storage backend nodes in our UK-LON1 data centre. Some servers with Standard tier storage are affected. We are working to restore the service and resolve the situation as soon as possible. We recommend avoiding stopping or starting these server(s) at this time. If you have any questions or concerns regarding this maintenance, please reach out to us via live chat on the Control Panel or email (support@upcloud.com).
Identified
UpCloud
We have identified some compute nodes that may be affected by this storage backend issue.
Identified
UpCloud
We are continuing to work on a fix for this storage backend issue. A majority of affected services have been brought back online, though some instances in UK-LON1 remain impacted and will need to be restarted.
Identified
UpCloud
We are continuing to work on a fix for this storage backend issue. Most remaining affected services have been restored.
Identified
UpCloud
We are continuing to work on a fix for this storage backend issue. More affected services have been restored. Some Object Storage EOL services experienced temporary disruptions during this restoration process.
Monitoring
UpCloud
Our team has implemented a fix to resolve the storage backend issue in our UK-LON1 data centre and all affected services should be operational again. We thank you for your continued patience throughout this recovery process and sincerely apologize for any inconvenience caused. If you continue to experience any further issues, please contact our Support team via Live Chat or email support@upcloud.com
Resolved
UpCloud
Our team has resolved the issue and all affected services are now working as expected. If you continue to experience any further issues, please contact our Support team via Live Chat or email support@upcloud.com Pleae accept our sincere apologise again for any inconvenience caused.