DNS Resolution Issues in FI-HEL1 and FI-HEL2

Resolved

None impact

Started

Lasted 3h 12m

View official incident ↗

Updates

  1. Resolved

    We have resolved the DNS resolution issue that was causing increased response times. Impacting our control panel https://hub.upcloud.com/ and certain cloud services in the FI-HEL1 and FI-HEL2 data centres. After monitoring our systems for a some time, we can confirm now the situation is stable. We apologise for the inconvenience. If you have any questions, please don't hesitate to contact us via email support@upcloud.com or via live chat https://hub.upcloud.com/.

  2. Monitoring

    We have resolved the DNS resolution issue that was causing increased response times. Impacting our control panel https://hub.upcloud.com/ and certain cloud services in the FI-HEL1 and FI-HEL2 data centres. All systems are now stable, and there should be no further visible impact. We are continuing to monitor performance closely while we investigate the root cause. We apologise for the inconvenience. If you have any questions, please don't hesitate to contact us via email support@upcloud.com or via live chat https://hub.upcloud.com/.