[PL-WAW1] Network Connectivity Issues

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   over 1 year ago

   UpCloud

   We are currently investigating connectivity issues impacting services in the pl-waw1 region. Users of the affected services in the pl-waw1 region may experience degraded performance or intermittent connectivity errors. The provisioning of new Cloud Servers, Managed Object Storage, and Managed Kubernetes clusters in this region is currently unavailable.

2. Investigating

   over 1 year ago

   UpCloud

   We have now added PL-WAW1 Virtualization Hosts and Network Connections, Users may experience degraded performance or intermittent connectivity errors.

3. Identified

   over 1 year ago

   UpCloud

   We have identified a connectivity issue that is impacting the creation and management of new and existing Cloud Servers, Managed Object Storage and Managed Kubernetes clusters in our PL-WAW1 data center. During this time, users may experience failures or delays when provisioning and managing new and existing services that are affected through the Control Panel and API. We are actively working to resolve the issue as quickly as possible. We sincerely apologise for any inconvenience caused and will share an update as soon as we have more information.

4. Monitoring

   over 1 year ago

   UpCloud

   We have implemented a fix to address the connectivity issue affecting the creation and management of new and existing Cloud Servers, Managed Object Storage and Managed Kubernetes clusters in our PL-WAW1 data center. Initial reports indicate that impacted services are now functioning as expected. We are actively monitoring the situation to ensure stability and will provide a final update once we confirm the issue is fully resolved. Thank you for your patience and we sincerely apologize for any inconvenience caused.

5. Resolved

   over 1 year ago

   UpCloud

   We have successfully resolved the connectivity issue affecting the creation and management of new and existing Cloud Servers, Managed Object Storage and Managed Kubernetes clusters in our PL-WAW1 data center. The impacted services are now functioning as expected. If you continue to experience any further issues, please contact our Support team via Live Chat or email support@upcloud.com We sincerely apologise for any inconvenience this may have caused and appreciate your kind patience and understanding.