Resolved incident
Emails Not Being Received
UserVoice · Major · Started
- Duration
- 47m
- Severity
- Major
- Status
- Resolved
Summary
Major · Resolved
The cause was identified and the issue has been resolved. Issue: The email template configured for these types of notification emails had an error during editing. Fix: The template has been reverted back to a working version.
Event timeline
How this incident unfolded, from the official status page.
Investigating
UserVoice
The following notification emails are affected (Legacy HelpDesk/Ticketing features are not impacted): - New Comment - Supporter Message - Feature Update - Suggestion AutoResponse - Public Status Update - Internal Status Update - Discovery Account Create - Validation Account Create - Validation Invitation - One:One Comms - Outreach The provider we use to send these emails is currently investigating the issue.
Resolved
UserVoice
The cause was identified and the issue has been resolved. Issue: The email template configured for these types of notification emails had an error during editing. Fix: The template has been reverted back to a working version.