Profile Creation Via Email & Password Outage

Resolved

Minor impact

Started

Lasted 19h 58m

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Updates

  1. Resolved

    This incident has been resolved.

  2. Monitoring

    A fix has been implemented and we're monitoring. Please let us know if you continue to experience issues.

  3. Investigating

    Thanks for your patience while we continue to investigate.

  4. Investigating

    When creating a profile with Email & Password auth option, after receiving the verification email, when users click 'create account', the application loads continuously. We've identified the request to our email verification provider, Magic.link, is hanging and not responding. We're continuing to investigate the issue.