Slowdowns and Errors

Event timeline

How this incident unfolded, from the official status page.

1. Identified

   almost 6 years ago

   UserVoice

   We have been notified and identified an issue with our data store that is currently causing some production slowdowns and errors. Engineering are currently working to mitigate and resolve.

2. Identified

   almost 6 years ago

   UserVoice

   Our engineers are continuing to work to repair the data store issue that is causing this issue.

3. Identified

   almost 6 years ago

   UserVoice

   Engineers are continuing to work to resolve corruption in a data store table to fully restore service.

4. Monitoring

   almost 6 years ago

   UserVoice

   Datastore is recovered, though we are operating with some additional latency as we reprocess older data. Engineers are continuing to monitor and attempting to scale up some additional resources to reduce measured latency.

5. Identified

   almost 6 years ago

   UserVoice

   We have identified a linked issue regarding helpdesk ticket creation and are working to resolve.

6. Resolved

   almost 6 years ago

   UserVoice

   All systems should be back and responsive now.