Resolved incident
Ticket spam
UserVoice · None · Started
- Duration
- 6h 13m
- Severity
- None
- Status
- Resolved
Summary
None · Resolved
This issue is resolved. We have implemented filters to catch the spam, and are seeing it successfully catch these emails. We have also cleaned up the emails that made it past our filters earlier today. We are also investigating ways to continue to update and improve our spam filters so we can address these types of spammers quicker and more efficiently. We do apologize for the pain point this caused for you and your team, and if you have any questions, please, don't hesitate to reach out!
Event timeline
How this incident unfolded, from the official status page.
Investigating
UserVoice
We are currently investigating reports of customers who use our support tools getting a high amount of ticketing spam. Our engineers are working to address, and we will keep you updated through our status page.
Identified
UserVoice
We've updated our spam filters and new, incoming spam is being caught now as expected. We are also working to clean up the spam that made it past our filters last night. We will keep you updated on our progress.
Resolved
UserVoice
This issue is resolved. We have implemented filters to catch the spam, and are seeing it successfully catch these emails. We have also cleaned up the emails that made it past our filters earlier today. We are also investigating ways to continue to update and improve our spam filters so we can address these types of spammers quicker and more efficiently. We do apologize for the pain point this caused for you and your team, and if you have any questions, please, don't hesitate to reach out!