Issue with reminder emails for vendor assessment evidence request

Resolved

Minor impact

Started

Lasted 298h 12m

View official incident ↗

Updates

  1. Resolved

    This incident has been resolved, and [problem] should be functioning as expected.

  2. Monitoring

    We have deployed a fix that resume reminder emails going forward. For assessments that are overdue, we will be sending out email to vendors. In addition, we will be notifying affected users shortly

  3. Identified

    The issue has been identified and a fix is being implemented.

  4. Investigating

    As a workaround, customers can manually send evidence requests in the app which will trigger the notifications.

  5. Investigating

    We are currently investigating an issue where automated emails are not being sent for evidence requests and request reminders.