Issue with reminder emails for vendor assessment evidence request

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   6 months ago

   Vanta

   We are currently investigating an issue where automated emails are not being sent for evidence requests and request reminders.

2. Investigating

   6 months ago

   Vanta

   As a workaround, customers can manually send evidence requests in the app which will trigger the notifications.

3. Identified

   6 months ago

   Vanta

   The issue has been identified and a fix is being implemented.

4. Monitoring

   6 months ago

   Vanta

   We have deployed a fix that resume reminder emails going forward. For assessments that are overdue, we will be sending out email to vendors. In addition, we will be notifying affected users shortly

5. Resolved

   6 months ago

   Vanta

   This incident has been resolved, and [problem] should be functioning as expected.