Resolved incident

Degraded performance: SIP BYO trunk creation

Vapi · Unknown · Started

Duration
20h 20m
Severity
Unknown
Status
Resolved

Summary

Resolved

BYO SIP registration has been re-enabled during scheduled maintenanc and we were able to successfully place outbound calls

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Resolved

    Vapi

    BYO SIP registration has been re-enabled during scheduled maintenanc and we were able to successfully place outbound calls

  2. Unknown

    Vapi

    Cause Identified: applying a vendor software update to re-enable the functionality. The patch will be deployed during the dedicated maintenance window 21:00–21:15 PT on October 8 (04:00–04:15 UTC on October 9).

  3. Unknown

    Vapi

    We're continuing to investigate failures when creating BYO SIP trunks. Next update within 30 minutes, or sooner if the status changes.

  4. Unknown

    Vapi

    We're seeing failures when creating BYO SIP trunks. Existing trunks and calls on them aren't affected. Our team is actively investigating and we'll post an update as soon as we have more information.