Scheduled maintenance on SIP outbound dialing infrastructure, US region

Event timeline

How this incident unfolded, from the official status page.

1. Unknown

   27 days ago

   Vapi

   Maintenance ended

2. Unknown

   27 days ago

   Vapi

   The patch to the outbound server was applied and tested in approximately 5 minutes with no downtime. We will continue monitoring over the next few hours.

3. Unknown

   27 days ago

   Vapi

   Status: Scheduled What is affected: We will apply a software patch to the web server/API that controls outbound dialing through our US SIP infrastructure. When: Tonight, Wednesday, October 7, 21:00–21:15 PT (04:00–04:15 UTC, Thursday, October 8). What to expect: Non-Campaign Outbound calls may briefly stall or fail to connect during the patch over a 5-10 minute period. We will validate for the remainder of the window to confirm calls are connecting normally and update this page when connectivity returns and maintenance is complete. Action needed: None.