Resolved incident
SIP Server downtime
Vapi · Unknown · Started
- Duration
- 25m
- Severity
- Unknown
- Status
- Resolved
Summary
Resolved
There will be reactive maintenance on SIP outbound dialing infrastructure, US region Status: Scheduled What is affected: Our SIP infrastructure provider will upgrade the web server/API that controls outbound dialing, as part of remediating the root cause of today's incident. Inbound calls are not affected. When: Tuesday, October 6, 21:00–21:15 PT (04:00–04:15 UTC, Oct 7) What to expect: This work is not expected to be customer-impacting or noticeable. Outbound calls may briefly stall during the window; any impact should last less than 10 minutes. Action needed: None
Event timeline
How this incident unfolded, from the official status page.
Resolved
Vapi
There will be reactive maintenance on SIP outbound dialing infrastructure, US region Status: Scheduled What is affected: Our SIP infrastructure provider will upgrade the web server/API that controls outbound dialing, as part of remediating the root cause of today's incident. Inbound calls are not affected. When: Tuesday, October 6, 21:00–21:15 PT (04:00–04:15 UTC, Oct 7) What to expect: This work is not expected to be customer-impacting or noticeable. Outbound calls may briefly stall during the window; any impact should last less than 10 minutes. Action needed: None
Resolved
Vapi
The root cause has been identified, and the issue has been resolved, with downtime experienced between 1:55 and ending at 2:07
Unknown
Vapi
Outbound SIP Server downtime from 1:55 to 2:07, impacting outbound calls and call transfers. Currently seeing recovery, and the team is monitoring closely.