Resolved incident

Clips buffering infinitely on startup

Vimeo · Major · Started

Duration
21h 45m
Severity
Major
Status
Resolved

Summary

Major · Resolved

All affected videos are processing normally.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Vimeo

    We are currently investigating this issue.

  2. Investigating

    Vimeo

    We are currently investigating reports of increased buffering rates for video playback.

  3. Identified

    Vimeo

    The issue has been identified as affecting videos uploaded after 20:30 UTC. A fix is being implemented.

  4. Identified

    Vimeo

    A fix has been implemented and new uploads are processing normally. Recovery for videos uploaded between 20:30 and 01:40 UTC is in progress.

  5. Identified

    Vimeo

    All affected videos have been queued for reprocessing.

  6. Resolved

    Vimeo

    All affected videos are processing normally.