Clips buffering infinitely on startup

Resolved

Major impact

Started

Lasted 21h 45m

View official incident ↗

Updates

  1. Resolved

    All affected videos are processing normally.

  2. Identified

    All affected videos have been queued for reprocessing.

  3. Identified

    A fix has been implemented and new uploads are processing normally. Recovery for videos uploaded between 20:30 and 01:40 UTC is in progress.

  4. Identified

    The issue has been identified as affecting videos uploaded after 20:30 UTC. A fix is being implemented.

  5. Investigating

    We are currently investigating reports of increased buffering rates for video playback.

  6. Investigating

    We are currently investigating this issue.