Vimeo.com is not accessible for logged out users
Postmortem
Critical impact
Updates
Postmortem
# **What happened** On July 31, between approximately 12:30 AM and 2:00 AM EDT, some logged-out Vimeo users encountered an issue when visiting the Vimeo home page. Instead of the expected content, impacted users received a blank screen with a brief error message. # **What caused it** Corrupted memory on the server side caused some isolated web server processes to fail. As a result, requests for the logged-out Vimeo home page that relied on these processes resulted in the error message. # **How we responded** We became aware of the outage within 30 minutes of the initial event and immediately began investigating. Once we confirmed the issue, we applied a manual fix to restore normal functionality. # **What we’re doing to prevent a recurrence** We’re improving our internal reporting to alert us to similar conditions sooner. We’re also making sure that future errors of this type generate our standard HTTP 500 error page instead of a blank screen with a technical readout.
Resolved
This incident has been resolved.
Monitoring
A fix has been implemented and we are monitoring the results.
Identified
The issue has been identified and a fix is being implemented.
Investigating
We have identified the issue and working on a fix.