Delays in Processing Uploads

Resolved

Minor impact

Started

Lasted 5h 41m

View official incident ↗

Updates

  1. Resolved

    We have recovered the affected videos and systems are operating normally.

  2. Monitoring

    Our team continues to work on recovering some videos that were uploaded between 2:56 EDT and 12:21 EDT that are experiencing a playback error. New Uploads after that period are unaffected.

  3. Monitoring

    Impacted uploads from earlier have completed processing but are resulting in a player error as we continue to recover those.

  4. Monitoring

    Upload processing has been restored but there are some residual delays while we process the backlog.

  5. Investigating

    We're investigating an issue where uploads are delayed.

  6. Monitoring

    We have implemented a fix, though any uploads between 2:56 EDT and 12:21 EDT that are still processing may take additional time to recover.

  7. Investigating

    We are currently investigating an issue with processing uploads.